Terms & Conditions

Print House Lane's Terms and Conditions


Our terms and conditions are simple and straight forward.

Purchasing

Please note by clicking the 'Buy It Now' Option on any of our products you are commiting yourself to purchasing these items Please check your personalised item(s) carefully before submitting it, as we cannot give you a refund if we deliver the order. Also items listed with 'paypal' please send an email to Print House Lane® stating which item(s) requested, we'll get back to you to confirm by email then payment request from paypal.

Despatch

Please note, we aim to despatch all online orders within 2 working days(excluding, Saturday, Sunday and Bank Holidays) unless stated how many weeks an item will take to make, with second class recorded tracking number delivery.  All personalised ribbons are checked for quality before being despatched.

Postage from us

It's free within the United Kingdom only! BUT please note, Print House Lane® are not liable for any loss, damages caused by the use of the Royal Mail service nor are we are  liable for delays caused by postal and courier companies or other third parties or any other matter beyond our direct control. Also at Print House Lane® we try to use recycled packaging, which helps reduce the price of postage and packaging.

Returns

If there is a fault on our part then please do not hesitate to contact us and return the item(s) back to us within 14 days. We shall be happy to refund your payment in full including your return first or second class recorded postage.  All returns must be recorded as proof of delivery. Print House Lane® will not accept liability for any postage lost which is sent to us non recorded or lost in transit by postal and courier companies.

It is very important that you check your design(s) carefully, as personalised banners, sympathy cards and  wedding car ribbons which match the design you have ordered cannot be returned. Personalised items will not be returnable due to change of mind.

Privacy Policy

Please note, Print House Lane® will only keep your personal details for 14 days in case we need to refund any payment back onto your card. After 14 days your details are removed from our storage data. Also we do not store credit card information nor do we share personal information with third parties. However, it's entirely at your own risk to use our online website to purchase any personalised goods using your credit card/paypal.

Trademarks

All registered trademarks or logos on this site are acknowledged. Print House Lane® is a trademark based in the United Kingdom. All images are either trademark or the copyright of 'Print House Lane®'

Contact Details

The online website 'Print House Lane®' is operated by Carol Petrucciano as a sole trader based in in the Midlands, B30 2HZ

Email address: info@printhouselane.co.uk